Part-Time Box Office Associate

Bristol Riverside Theatre is a mid-sized regional theatre whose mission is to engage audiences and artists alike with exceptional performances, inspired writing, and superior productions that motivate us to think harder, to feel more deeply, to laugh more joyfully, and to reflect on ourselves and the world in which we live.

Located in the historic district of Bristol Borough, the theatre has a full-time staff of 14 employees, with most senior staff having been with the organization for a minimum of 10 years.

We are committed to building a team that represents a variety of backgrounds and perspectives. To further our commitment to serving a diverse community, we are currently in the process of reviewing and rethinking our policies and procedures. For more information on these efforts, please go to: https://brtstage.org/about/diversity.

DESCRIPTION

We seek a part-time Box Office associate to work at in our Box Office approximately 4-12 hours per week, 25-27 weeks per year. Hours will primarily be on evenings and weekends. Additional hours may be available outside of show weeks. The ideal candidate will be self-motivated with excellent leadership and verbal communication skills and the ability to work efficiently under pressure. Friendly disposition and an ability to make guests feel welcome is essential to the job. Additional hours may be available to applicants who are interested in cross-training in other front of house positions.

ROLES AND RESPONSIBILITIES

The Box Office Associate performs the following duties:

• Quickly and efficiently deliver and sell tickets using complex Tessitura ticketing software in a fast-paced environment via walk up and phone orders.
• Handle customer complaints; ensure a pleasant customer experience and solve problems as needed.
• Accurately report on sales at the end of shift.

EXPERIENCE AND QUALIFICATIONS

The desired experience and qualifications for this position include:

• Friendly and welcoming disposition
• Team player
• Ability to work well under pressure
• Proficient computer skills (knowledge of Tessitura is a plus)
• Phone etiquette
• Cash handling experience preferred

EOE: Bristol Riverside Theatre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to building a team that represents a variety of backgrounds and perspectives and better reflects the community as a whole. We believe the more inclusive we are, the better our work will be.

E-mail your resume to [email protected] with “Box Office Associate” in the subject line. Qualified candidates may be asked to submit additional information, including references from people with whom they have worked in the theatre or food service industry.