Front of House Manager

Philadelphia Theatre Company (PTC) seeks an experienced, customer-focused Front of House Manager to oversee the lobby and auditorium experience at the Suzanne Roberts Theatre. Reporting to the Patron Services Manager, this role ensures that every patron’s visit is safe, welcoming, and aligned with PTC’s standards of excellence in hospitality and accessibility.

The FOH Manager is a visible leader in the lobby — proactive, calm under pressure, and empowered to make decisions that support the smooth flow of performances and events.

Key Responsibilities

• Leadership & Oversight
  • Maintain an active and visible presence throughout the lobby, auditorium, and second floor during all events.
  • Model and encourage proactive engagement with guests and volunteers, ensuring a consistent, confident FOH presence.
  • Make situational decisions independently
  • Support a culture of clear communication between FOH, Box Office, and Stage Management.
• Guest Experience
  • Greet and assist patrons with warmth and professionalism; anticipate needs and respond to concerns swiftly.
  • Uphold safety, accessibility, and emergency procedures at all times.
  • Ensure consistent quality of PTC’s public-facing experience, including the presentation of all marketing materials and signage.
• Operations & Administration
  • Oversee usher briefings, program stuffing, ticket scanning, seating, and late seating protocols.
  • Supervise and coach volunteer ushers, reinforcing accountability and teamwork.
  • Monitor distribution of assisted listening devices and maintain accurate records.
  • Complete detailed nightly FOH reports summarizing attendance, incidents, and patron feedback.
  • Open and secure the building in compliance with all PTC security procedures.
• Facility Readiness
  • Ensure the lobby and auditorium are clean, organized, and performance-ready before each show.
  • Communicate any maintenance or safety concerns promptly.

Qualifications

• Excellent communication and interpersonal skills.
• Demonstrated customer service and/or theatre FOH experience.
• Confidence in managing volunteers and leading a team.
• Ability to remain composed and solution-oriented under pressure.
• CPR or First Aid training is a plus

Compensation

This is a part-time position with a rate of $80/shift; paid bi-weekly.

Work Schedule and Location

All shifts take place at the Suzanne Roberts Theatre (480 S Broad St, Philadelphia, PA 19146). The schedule is flexible according to the needs of the FOH team, but regular availability in the evenings Tuesday - Friday and all day Saturday and Sunday is required.

Start Date

12/1/2025

About Philadelphia Theatre Company

PTC is a vital civic institution dedicated to the creation of extraordinary theatrical experiences that reflect the essential issues and ideas of our time, and which foster connection, understanding, and transformation.We engage and strengthen our community through exceptional productions of new and contemporary  plays and musicals, inspiring education programs, and mutually beneficial civic partnerships.We develop exciting new work that resonates both locally and nationally, and uphold a deep commitment to be a fully inclusive, welcoming home for the artists, audiences, and people of Philadelphia.

PTC Public Commitment to Diversity, Equity, & Belonging

PTC is dedicated to fostering a welcoming and inclusive environment regardless of age, race, ability, ethnicity, gender, sexual orientation, religion, citizenship, or socioeconomic background. We embrace diversity, ensure fairness, and promote a sense of belonging for artists, audiences, and employees, while striving to remove barriers that may prevent the people of Philadelphia from attending, engaging with, or participating in our programs.

Philadelphia Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PTC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strongly encourage applications from people of color and members of underrepresented groups. We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.

Please submit a resume by email addressed to Haley Fluke, Patron Services Manager to [email protected]. Please specify in the subject line whether you are applying for House Manager, Concessions Manager, or both.