Front of House Concessions Manager

Philadelphia Theatre Company seeks friendly and efficient Concessions Managers to provide exceptional service to patrons and contribute to a vibrant, welcoming lobby environment. The role supports the overall FOH experience by maintaining an engaging and professional bar service while ensuring compliance with all food and beverage standards.

Concessions Managers are part of the FOH team and play an important role in representing PTC’s hospitality values.

Key Responsibilities

• Customer Service
  • Provide prompt, courteous service and engage patrons with enthusiasm and care.
  • Contribute to a positive, organized, and safe lobby atmosphere that enhances the patron experience.
• Bar & Concessions Operations
  • Prepare and serve alcoholic and non-alcoholic beverages in compliance with RAMP and ServSafe standards.
  • Maintain a clean and efficient bar area before, during, and after service.
  • Accurately process sales and handle cash using Square; complete nightly reconciliation reports.
  • Monitor patron consumption responsibly and alert the FOH Manager to any safety or behavioral concerns.
• Team Collaboration
  • Communicate actively with FOH Managers and Box Office staff to ensure seamless patron service.
    Support setup and breakdown of concession areas and lobby materials as needed.
  • Uphold PTC’s standards of professionalism, hospitality, and inclusivity in all interactions.

Qualifications

• Excellent interpersonal and customer service skills.
• Previous bartending or concessions experience preferred.
• Current RAMP and/or ServSafe certification preferred (training available through PTC).
• Must be 21 years of age or older.

Compensation

This is a part-time position with an hourly rate of $54/shift plus tips; paid bi-weekly.

Work Schedule and Location

All shifts take place at the Suzanne Roberts Theatre (480 S Broad St, Philadelphia, PA 19146). The schedule is flexible according to the needs of the FOH team, but regular availability in the evenings Tuesday - Friday and all day Saturday and Sunday is required.

Start Date

12/1/2025

Applicants must be 21 years or older to be considered for this position.

About Philadelphia Theatre Company

PTC is a vital civic institution dedicated to the creation of extraordinary theatrical experiences that reflect the essential issues and ideas of our time, and which foster connection, understanding, and transformation.We engage and strengthen our community through exceptional productions of new and contemporary  plays and musicals, inspiring education programs, and mutually beneficial civic partnerships.We develop exciting new work that resonates both locally and nationally, and uphold a deep commitment to be a fully inclusive, welcoming home for the artists, audiences, and people of Philadelphia.

PTC Public Commitment to Diversity, Equity, & Belonging

PTC is dedicated to fostering a welcoming and inclusive environment regardless of age, race, ability, ethnicity, gender, sexual orientation, religion, citizenship, or socioeconomic background. We embrace diversity, ensure fairness, and promote a sense of belonging for artists, audiences, and employees, while striving to remove barriers that may prevent the people of Philadelphia from attending, engaging with, or participating in our programs.

Philadelphia Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PTC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strongly encourage applications from people of color and members of underrepresented groups. We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.

Please submit a resume by email addressed to Haley Fluke, Patron Services Manager to [email protected]. Please specify in the subject line whether you are applying for House Manager, Concessions Manager, or both.