Box Office Associate

About People's Light

Founded in 1974, People’s Light is one of Pennsylvania’s most respected professional theatres, renowned for producing innovative and thought-provoking work that reflects the diverse voices of our community. Located in Chester County, our mission is to inspire, entertain, and engage audiences through live theatre and educational programs, fostering a welcoming and inclusive environment for all. At People’s Light, we believe in the power of storytelling to connect people and create lasting impact.

Position Summary

The Box Office Associate plays a vital service and hospitality role at an exciting moment of evolution for People’s Light. Reporting to the Box Office Manager and working within our dynamic marketing department, this position supports revenue generation and enhances the patron experience. Responsibilities include providing phone and email support for ticket sales, upselling subscriptions and packages, and collaborating across departments to advance our mission.

This is a part-time, non-exempt position, averaging approximately 32 hours per week at a pay rate of $20/hour. Evening and weekend work is required to support our vibrant performance schedule.

Primary Responsibilities

• Serve as a secondary Box Office attendant focused on sales, patron service, and hospitality
• Utilize Tessitura/TNEW platform to sell and upsell tickets, subscriptions, events, and Farmhouse happenings
• Collaborate cross-departmentally to support artistic, sales, fundraising, community outreach, and Farmhouse initiatives
• Support Box Office Manager in all Box Office operations
• Manage AirTable and comp ticket requests, and assist with seating for Opening Night
• Attend weekly marketing team meetings and contribute to a collaborative work environment

Qualifications

• Minimum of 2 years’ experience in a performing arts Box Office environment
• Proficiency with Tessitura/TNEW ticketing systems
• Ability to work collaboratively in a small team and represent People’s Light professionally to all stakeholders

Desired Skills and Abilities

• Knowledge of the Philadelphia/Chester County area theatre market
• Curious and entrepreneurial mindset, seeking new opportunities to advance the organization
• Pragmatic problem-solving skills
• Superb organizational skills and ability to set and manage priorities
• Commitment to equity and inclusion
• Strong dedication to customer service
• Passion for the performing arts

Why Work with Us?

At People’s Light, you’ll join a passionate team dedicated to artistic excellence and community engagement. Our collaborative work environment encourages creativity, professional growth, and meaningful connections. We celebrate diversity and strive to create an inclusive space for all employees and patrons.

Join us in shaping the future of theatre and making a difference in our community!

How to Apply

Interested candidates should submit a resume to [email protected]. Applications will be accepted on a rolling basis until the position is filled.